policy overview
- returns and exchanges are accepted within 21 days of order arrival to customer.
- shipping fees are not covered for merchandise without damage or shipped incorrectly.
- clothing that has been washed or worn will not be accepted for return.
to process a return:
step 1
contact us via email at admin@burbstar.com to let us know what you plan on returning and the reason for the return.
step 2
use original packaging (if possible), including package slip, to return your item(s) to the address provided in our email back to you.
how long will it take for my return to be processed?
once your returned package has reached our office please allow up to 8 business days for it to be processed through our returns department. a representative will be in contact with you (via the email address or phone number used to contact us for the return) to provide further details.
return tracking
make sure to use a shipping method with tracking and hold onto your tracking number when you return the items. we cannot be held responsible for any returned merchandise unless you have obtained proof of delivery.
can I get a pre-paid return shipping label?
shipping fees are only covered for products that are damaged or shipped incorrectly. please contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre-paid shipping label via email for your return.
if you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid.
when will I see my refund?
in most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. this time frame may vary from one financial institution to another.
